by warrenb888
Explorer

Wifi calling not working with Android Pie (Pixel XL)

Google has just released Android 9 Pie I upgraded my Pixel XL - Wifi calling is no longer working. Does EE need to do something to enable this?

1 SOLUTION

Accepted Solutions
by ChrisMF
Explorer
Solution

Re: Wifi calling not working with Android Pie (Pixel XL)

No, factory reset is always the very last resort for me (way behind driving
around until I get a signal).

I did however try a variation of the suggestion above: Airplane mode,
switch WiFi back on, reboot phone. The WiFi calling symbol didn't show but
I was able to call Voicemail and receive a text msg.

Thanks for your help.
26 REPLIES 26
by warrenb888
Explorer

Pixel -Android 9.0

Google has just released Android 9 Pie, I upgraded my Pixel XL - Wifi calling is no longer working. Does EE need to do something to enable this?

by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Hi and welcome to the community, @warrenb888.

 

Could you try backing everything up and restoring your phone to factory settings?

 

Were you part of the Beta testing?

 

Chris

 

by Ace Contributor
Ace Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

@warrenb888 Does it work if you go into airplane mode and turn wifi back on and wait a few minutes?

by ChrisMF
Explorer

Re: Wifi calling not working with Android Pie (Pixel XL)

Hi,

 

I am experiencing the same problem since upgrading my Pixel 2XL to pie (official release, not BETA).

 

Neither toggling Airplane mode nor rebooting cure the problem.

 

Settings show WiFi calling preferred.

by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Hello there @ChrisMF

 

Thanks for coming to the community.

 

Have you tried a factory reset after backing up all your data?

 

Leanne.

by ChrisMF
Explorer
Solution

Re: Wifi calling not working with Android Pie (Pixel XL)

No, factory reset is always the very last resort for me (way behind driving
around until I get a signal).

I did however try a variation of the suggestion above: Airplane mode,
switch WiFi back on, reboot phone. The WiFi calling symbol didn't show but
I was able to call Voicemail and receive a text msg.

Thanks for your help.
by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Thanks for the update @ChrisMF Smiley Happy

 

James

by Rego4783
Explorer

Re: Wifi calling not working with Android Pie (Pixel XL)

On my Samsung s9 I toggles off VoLTE and data roaming in turn and wifi calling symbol re appears but after a while with data roaming off and VoLTE on it goes off then swapping it around it appears to ee appear again. It appears to be an issue with the network settings for VoLTE and data roaming settings. EE need to investigate.

by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Hi @Rego4783,

 

Welcome to the EE Community.

 

Do you mean your phone only uses WiFi Calling when you have no mobile signal?

 

If you activate Airplane mode then turn WiFi back on, does your phone connect to WiFi Calling?

 

Thanks

 

James

by Rego4783
Explorer

Re: Wifi calling not working with Android Pie (Pixel XL)

Airplane mode on the off does nothing. The solution I found is.

. It appears to be when you go into network settings if VoLTE is activated on my handset it over rides the wifi calling. It initially appears then goes. 
So what I did was turn off and forget wifi, change to 2g 3g network then turn on airplane mode. I then reconnected to wifi then turned back on LTE. This initially did the same but then the handset reverted to wifi calling icon appearing. I am not sure if the issue is permanently resolved by doing this as only time will tell. In the mean time may I suggest that if other customers are experiencing the same issue then suggest this method as a work around in the short term.
by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Thanks for sharing @Rego4783

 

James

by Ace Contributor
Ace Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

@Rego4783 Are you expecting your phone to use wifi calling all the time when you have a wifi connection, and a 4G connection?

by stuarttunstall Established Contributor
Established Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

@chistery

 

That is what I expected my Samsung S8+ to do as it has always done before it updated to Pie this morning, connect to my home WiFI then WiFi Calling.. not connect to my WiFi then maybe or maybe not connect to WiFi calling ... Most the time it now says VOLTE, now and again going to WiFi calling..

 

I have tried all sorts of suggestions but it seems that this is how Pie works... if you get a rubbish 4G signal you get WiFi calling, if you have a 4G signal your get VOLTE..

 

Step back in my opinion.. but it seems doing a search a lot of handsets and networks do the same...

 

Sort it out Android/EE

 

I get 4G but I want my phone to use WiFi calling when on WiFi.

by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

It's not going to be sorted out. Its the way things are and it doesn't effect your calls/data I don't see the issue. You are getting the service you are paying for.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by stuarttunstall Established Contributor
Established Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

My issue is that up until 12 today when using Oreo my phone always connected to WiFi calling when I was at home... With Pie it no longer does that...

 

In my opinion either Android or EE have cause a feature not to work with this latest update regardelss how it connects...

 

When on WiFi I want to use WiFi calling as it allways has been since I joined EE...

 

But it looks like I do not get that now.... Oh well just like Microsoft and Windows, they like doing updates that break there software...

 

Oh and I have just woke the phone up and it is now on WiFi calling! give it a minute and it will go back to VOLTE... on occassions I have woke it up and it changed to WiFi calling just after ...

by Brilliant Contributor
Brilliant Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

But this doesn't stop you from calling. There is not an issue here. If ou had no signal and it wasn't staying on WiFi Calling then I'd see your point but you are getting what you paid for.

 

EE doens't make the software so it won't be them.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by stuarttunstall Established Contributor
Established Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

It is nothing to do with me making calls I could not actually give a toss about how the phone connects... in SIMPLE terms the issue is

 

Oreo.....

 

Connected to home Wifi - ALWAYS connected to WiFi calling

 

Pie....

 

Connected to home Wifi - No longer connects to WiFi calling unless it feels like it

 

So, in my opinion it is NOT doing what it did 6 hours ago, Andorid have broken a feature of the phone ... which myself and others are getting on EE and other networks

 

WiFi calling NO LONGER works if you are connected to 4G which it did earlier

 

End of it and end of me on this forum...

 

 

by
EE Community Support Team

Re: Wifi calling not working with Android Pie (Pixel XL)

Hi @stuarttunstall

 

With the software update, your phone will be set to prefer 4G calling over WiFi calling so that you can get the benefits of HD voice calls.

 

Are you able to make and receive calls OK?

 

Chris

by stuarttunstall Established Contributor
Established Contributor

Re: Wifi calling not working with Android Pie (Pixel XL)

Morning @Christopher_G

 

 I can make and receive calls OK, the phone seems fine apart from this issue..

 

So the latest update to Android Pie has changed how WiFi calling works now? and it is correct that if you have a 4G signal that is how it will connect?

 

Can the S8+ be changed to always use WiFi calling when I connect to my home network?

 

 At the minute it seems to change from one to the other, staying on VOLTE more..

 

 This is what I found last nght.. https://community.ee.co.uk/t5/Android/WiFi-Calling-issues-try-this/m-p/760580#M52714

 

Stuart

 

 

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