by Ben14 Investigator
Investigator

Wifi calling does not work at home-I use a netgear router - it

Wifi calling does not work at home off my Samsung phone  - it does elsewhere- I use a netgear router - any suggestions welcome..

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Wifi calling does not work at home-I use a netgear router - it

Hi @Ben14,

 

Please get in touch with customer services so our technical team can run through some diagnostics with you.

 

Let us know how you get on.

 

Thanks

 

James

7 REPLIES 7
by
EE Community Support Team

Re: Wifi calling does not work at home-I use a netgear router - it

Hi @Ben14

 

Thanks for posting on the community

 

Has this worked previously?

 

Do any other devices work with the router?

 

Thanks 🙂

by Ben14 Investigator
Investigator

Re: Wifi calling does not work at home-I use a netgear router - it

Hi Leanne- everything else works fine - the wifi calling worked fine up to about 4 weeks ago... now nothing at home- wifi calls works everywhere else!

thanks

ben

by
EE Community Support Team

Re: Wifi calling does not work at home-I use a netgear router - it

Hi @Ben14,

 

Have you made any changes to your router settings recently?

 

Have you tried basic troubleshooting like restarting your router and phone?

 

Thanks

 

James

by Ben14 Investigator
Investigator

Re: Wifi calling does not work at home-I use a netgear router - it

Hi James a,no thanks - yes tried all the restarts! No changes made to router settings... 

thanks

ben

by
EE Community Support Team
Solution

Re: Wifi calling does not work at home-I use a netgear router - it

Hi @Ben14,

 

Please get in touch with customer services so our technical team can run through some diagnostics with you.

 

Let us know how you get on.

 

Thanks

 

James

by Ben14 Investigator
Investigator

Re: Wifi calling does not work at home-I use a netgear router - it

EE reset my sim - and it works now... don't know why but it does.. thanks for all the help given.

ben

by
EE Employee

Re: Wifi calling does not work at home-I use a netgear router - it

No problem at all @Ben14

 

Happy to hear it's all now working!

 

Have a lovely weekend.

 

Thanks - Karen. Smiley Happy

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