by stuarttunstall Established Contributor
Established Contributor

WiFi Calling issues... try this...

Interesting... .I have now tried the above 4-5 times.... I havr tried to add to my other posts but for some reason it keeps deleting it... or one of the team do!

 

I have my phone in a case, so..

 

Open the flip case, phone lights up with VOLTE showing

Open the phone app to dial...

In about 5-10 seconds WiFi calling activates...

If I close the case and look after a couple of minutes it goes back to VOLTE...

Open phone again and after a few seconds it shows WiFi calling

Try the above again and it works..

 

What is making the WiFi calling feature turn on and off? it is as though when you are not using the phone to make a call it turns off, as it is not needed... like a "sleep mode"

 

Try your and see if that works... I have tried about 7 or 8 times now and everytime it does it...

 

I have also noticed that the dial green button changes to show WiFi calling..

11 REPLIES 11
by realtestman Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

What phone?  Which town are you in?

 

I have wifi calling set and the icon is always on while I'm sat at home on my BT Infinity wifi connection.  When I dial I get the ringing tone almost straight away and no different to when I'm on 4G VoLTE.

 

Your issue begs the question... are you actually on wifi or does it keep dropping the connection?

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Hi

 

 It is a Samsung S8+ and I am just outside York...

 

 It is connected to WiFi, and as I say if I open the phone app after a few seconds, may 5-15 seconds WiFi calling seems to activate..

 

 It updated today to Andoid Pie and it seems a common issue across a lot of networks and phones, with Oreo it was always connected...

 

It is as if it goes to sleep in Pie until you need it...

by realtestman Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

How near are you to the router?

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

My router is upstairs, always has been, and ob Oreo no problems..

 

What I did notice is last night, sitting downstairs I could get WiFi calling to work as stated above after a few seconds... when I sat about 3 feet from the router it would not change to WiFi calling...

 

So the nearer I was to the router the less chance WiFi calling worked..

by
EE Community Support Team

Re: WiFi Calling issues... try this...

Good Morning @stuarttunstall.

 

I can see @Christopher_G has responded to your other post.

 

Please take a look and get back to him 🙂

 

Jon

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Thank you, just replied..

by realtestman Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Weird. I'm 2 metres from the router now and the wifi calling icon is on (not making a call). When I was upstairs on the very limit of wifi reception the VoLTE icon came on. So for me when I have a stable wifi connection and properly in range I just get put onto wifi calling. It was the same with Android 8 Oreo.

 

To me I think your wifi isn't stable enough.

 

What happens when you're on another wifi point somewhere else (for example in a friend's house or at work)?

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Mine seems the other way around, the further away the better chance of WiFi calling...

 

And Oreo was always OK ..

 

I will try the company network later 🙂

 

On my other post, @Christopher_G explains how it now works

 

https://community.ee.co.uk/t5/Android/Wifi-calling-not-working-with-Android-Pie-Pixel-XL/m-p/760592#...

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

To confirm, same at work, no WiFi calling and we have a good WiFi at work...

 

My post above seems to confirm this is how Android Pie works

by realtestman Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Yeah, I read that but for me it literally is how it doesn't work for me. 

 

In fact I've just gone out and come back home and again the wifi symbol is up and I'm not making a call.

 

There has to be more to it.

 

EDIT: Although thinking about it mobile reception in my house is next to useless so maybe it's because of that

by stuarttunstall Established Contributor
Established Contributor

Re: WiFi Calling issues... try this...

Maybe, I do get a "not bad" 4G signal at home and maybe upstairs, higher up the signal is slightly better than downstairs which is why it stayed on VOLTE all the time upstairs, only changing between the two downstairs.

 

I do agree it is a strange thing to do, or at least not give you the option in settings

 

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