by paulrichardson Valued Contributor
Valued Contributor

Wi Fi Calling on Samsung Galaxy A3 2017

Hi there,

 

I have a Samsung Galaxy A3 2017 and I would like to use WiFi calling.

 

I have looked through the Menus on my phone but there is no option to turn on WiFi Calling.

 

I have checked the phone for updates, but it says none are available.

 

Do I need to have an EE sim in place to get a WiFi calling update?

 

Regards,

 

Paul

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Wi Fi Calling on Samsung Galaxy A3 2017

@paulrichardson , where did you get your phone from? Was it from EE? I would say that you would need an EE Sim to get wifi calling, but otherwise I would ring customer service to see why you have not been able to get it, as it looks like you should be able to get it according to the list.

by
EE Community Team

Re: Wi Fi Calling on Samsung Galaxy A3 2017

Hi @paulrichardson,

 

WiFi calling is available on the Samsung Galaxy A3, but only when bought directly from EE.

 

If you have an EE SIM card in a phone bought indirectly, then the software wont have the function available. Have you used an EE SIM in the device and done a software update since you bought the phone?

 

Where was it that you bought the phone from?

 

 

Alex 🙂

by paulrichardson Valued Contributor
Valued Contributor

Re: Wi Fi Calling on Samsung Galaxy A3 2017

Sorry but this web page says different:-

 

https://community.ee.co.uk/t5/Calls/EE-WiFi-Calling-All-you-need-to-know/td-p/776855

 

Regards,

 

Paul

by paulrichardson Valued Contributor
Valued Contributor

Re: Wi Fi Calling on Samsung Galaxy A3 2017

Hi Schockwave,

 

I think you are correct, but I'm not sure EE knows what it's doing regarding Wi Fi calling.

 

Regards,

 

Paul 

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