10-08-2019 03:53 PM
I have a Samsung Galaxy A3 2017 and I would like to use WiFi calling.
I have looked through the Menus on my phone but there is no option to turn on WiFi Calling.
I have checked the phone for updates, but it says none are available.
Do I need to have an EE sim in place to get a WiFi calling update?
10-08-2019 04:37 PM
@paulrichardson , where did you get your phone from? Was it from EE? I would say that you would need an EE Sim to get wifi calling, but otherwise I would ring customer service to see why you have not been able to get it, as it looks like you should be able to get it according to the list.
10-08-2019 06:00 PM
WiFi calling is available on the Samsung Galaxy A3, but only when bought directly from EE.
If you have an EE SIM card in a phone bought indirectly, then the software wont have the function available. Have you used an EE SIM in the device and done a software update since you bought the phone?
Where was it that you bought the phone from?
10-08-2019 06:23 PM
Sorry but this web page says different:-
10-08-2019 06:27 PM
I think you are correct, but I'm not sure EE knows what it's doing regarding Wi Fi calling.