by PiskopatYazar Investigator
Investigator

Wi-Fi Calling not working since latest update

Since latest update my WiFi calling not working.

9.1.0.300(C432E10R1P16) VERSION

It wasn't even showing on settings

I contacted Huawei at twitter they told me to reset my network settings which I did.

It brought back the WiFi calling on settings its on but its not working.

Is there any way to get it fixed?

When will we get .310 update as I have seen some different providers already getting the update on their phone I wonder if that would fix.

WiFi calling is the most important thing for me as I don't get signal at home at all.

25 REPLIES 25
by Grand Master
Grand Master

Re: Wi-Fi Calling not working since latest update

@PiskopatYazar    Did you restart the device after doing the network reset ?  

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

yes i did 

by Grand Master
Grand Master

Re: Wi-Fi Calling not working since latest update

@PiskopatYazar   How about restarting the router ?  Turn it off for 30+ seconds before you switch it back on. 

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

It doesnt work on my work wifi as well. I had to login to networks again when I reset the settings.

by
EE Community Support Team

Re: Wi-Fi Calling not working since latest update

Hi and welcome to the community, @PiskopatYazar.

 

Just as a test, does WiFi calling work when you set your phone to airplane mode?

 

Chris​​​​​​​

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@Christopher_G I just tried and it asks me to disable airplane mode when I try to make a phone call. So it's not working. 

by Brilliant Contributor
Brilliant Contributor

Re: Wi-Fi Calling not working since latest update

Are you receiving VoLTE ? As this is preferred over VoWifi.

 

This is a android decision so in latest updates this is what is happening.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@BrendonH how do I find out it? 

by Brilliant Contributor
Brilliant Contributor

Re: Wi-Fi Calling not working since latest update

It will say either VoLTE or Vo4G on the notification bar.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@BrendonH it doesn't say anything I'm at home right now as you can see on my screenshot there is a x when there is no signal. 

 

 

 

 

 

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

by Brilliant Contributor
Brilliant Contributor

Re: Wi-Fi Calling not working since latest update

Ok that should be picking WiFi Calling up if you got no signal.

 

Have you asked EE if they can do a network refresh their end. And to make sure WiFi calling is enabled on your account.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@BrendonH wifi calling enabled under phone settings

 

I will give them a call to see what they are saying. 

 

Vodafone I used could turn on and off WiFi calling through their website. 

 

EE doesn't have that under my account. 

by Brilliant Contributor
Brilliant Contributor

Re: Wi-Fi Calling not working since latest update

No EE doesn't you have to ring them or use the Live Chat option when you log into MyEE


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@BrendonH I will just call them now. 

by
EE Community Support Team

Re: Wi-Fi Calling not working since latest update

Hi there @PiskopatYazar

 

Thanks for coming back to us.

 

Let us know how you get on after speaking to our Tech Gurus.

 

Leanne 🙂

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@Leanne_T I did try taking off my sim card put my wife sim card which is BT and wifi calling didn't work with that one neither. Also I put it back my one as recommended and still not working. I believe that it's something to do with software update. 

by
EE Community Support Team

Re: Wi-Fi Calling not working since latest update

Hi @PiskopatYazar

 

Thanks for coming back to me.

 

If this follows your SIM card it could be a SIM problem.

 

Our Tech Gurus will be able to advise you further 🙂

 

Leanne.

by PiskopatYazar Investigator
Investigator

Re: Wi-Fi Calling not working since latest update

@Leanne_T I strongly believe it is something to do with software. My sim is working fine where I get signal.

 

Do you think replacing sim card will do the job? 

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