06-08-2019 06:25 PM
Since latest update my WiFi calling not working.
It wasn't even showing on settings
I contacted Huawei at twitter they told me to reset my network settings which I did.
It brought back the WiFi calling on settings its on but its not working.
Is there any way to get it fixed?
When will we get .310 update as I have seen some different providers already getting the update on their phone I wonder if that would fix.
WiFi calling is the most important thing for me as I don't get signal at home at all.
06-08-2019 06:36 PM
@PiskopatYazar Did you restart the device after doing the network reset ?
06-08-2019 06:38 PM
@PiskopatYazar How about restarting the router ? Turn it off for 30+ seconds before you switch it back on.
07-08-2019 09:36 AM
@Christopher_G I just tried and it asks me to disable airplane mode when I try to make a phone call. So it's not working.
07-08-2019 09:39 AM
Are you receiving VoLTE ? As this is preferred over VoWifi.
This is a android decision so in latest updates this is what is happening.
07-08-2019 09:48 AM
It will say either VoLTE or Vo4G on the notification bar.
07-08-2019 09:52 AM
@BrendonH it doesn't say anything I'm at home right now as you can see on my screenshot there is a x when there is no signal.
07-08-2019 09:58 AM
Ok that should be picking WiFi Calling up if you got no signal.
Have you asked EE if they can do a network refresh their end. And to make sure WiFi calling is enabled on your account.
07-08-2019 10:00 AM
@BrendonH wifi calling enabled under phone settings
I will give them a call to see what they are saying.
Vodafone I used could turn on and off WiFi calling through their website.
EE doesn't have that under my account.
07-08-2019 10:01 AM
No EE doesn't you have to ring them or use the Live Chat option when you log into MyEE
07-08-2019 12:10 PM
@Leanne_T I did try taking off my sim card put my wife sim card which is BT and wifi calling didn't work with that one neither. Also I put it back my one as recommended and still not working. I believe that it's something to do with software update.
07-08-2019 12:28 PM
@Leanne_T I strongly believe it is something to do with software. My sim is working fine where I get signal.
Do you think replacing sim card will do the job?