by YogiBear2k2 Investigator
Investigator

Why won't the EE app work on my tablet?

Why won't the EE app work on my tablet? It just says it's incompatible with this device. Will it work in the future, please?

12 REPLIES 12
by Ace Contributor
Ace Contributor

Re: Why won't the EE app work on my tablet?

Hi,

 

If you could share the make and model of your tablet. The members of the community might be able to help 🙂

 

W

by Grand Master
Grand Master

Re: Why won't the EE app work on my tablet?

@YogiBear2k2 @winston   To my knowledge that My EE app is not compatible with any tablet at the moment.  Don’t forget that the tablet will use the desktop site of the online account through the browser app. 

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

Hi @YogiBear2k2

 

Welcome to the EE Community. 🙂

 

Could you get back to us with the make and model of the device please?

 

I'll look into this a bit further for you.

 

Chris 🙂

 

by YogiBear2k2 Investigator
Investigator

Re: Why won't the EE app work on my tablet?

Yes, sorry. It is a Bush 8" tablet with android 6.0. I think it was originally made by Archos with a Bush badge. Hope that helps.

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

OK, thanks for getting back to us, @YogiBear2k2.

 

I'm going to look into this for you. I'll get back to you as soon as I have some more information on this.

 

Chris 🙂

 

 

by markgal251 Investigator
Investigator

Re: Why won't the EE app work on my tablet?

I have a cubot dionosaur Android 6 and I have the same problem. It won't work on this phone ???.

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

Hi @markgal251

 

Thanks for popping by the EE Community. 🙂

 

Do you get the same message when you try to use/download the app?

 

Look forward to hearing from you.

 

Chris

by markgal251 Investigator
Investigator

Re: Why won't the EE app work on my tablet?

App installed Chris But won't load 

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

OK, thanks for getting back to me.

 

Could you try deleting and re-downloading it please, @markgal251?

 

Chris

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

Hi @YogiBear2k2

 

Thanks for your patience whilst I looked into this.

 

I can confirm that the My EE app is compatible with Android tablets and Apple iPads. 🙂

 

The tablet must have the EE SIM inserted in order for it to work though.

 

If you're having problems with it while the SIM is inserted, I recommend having a quick chat with our technical support team who will be able to help you get it up and running.

 

Chris 🙂

 

 

by YogiBear2k2 Investigator
Investigator

Re: Why won't the EE app work on my tablet?

Thanks, but my tablet doesn't support a SIM card. I need the app so I can tell how much data I have left on my 4gee WiFi router. The portable, rechargeable one that converts 4g to WiFi. Hope that makes sense on why I need the app. 

by
EE Community Support Team

Re: Why won't the EE app work on my tablet?

Hi @YogiBear2k2

 

I completely understand why you need the app.

 

As mentioned, you can only currently use the My EE app with a SIM inserted.

 

As a work-around, I recommend using the My EE site through your tablet browser.

 

Chris 🙂

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