by Gabbyandkaya Investigator
Investigator

Why won't it let me add my device

It won't let me add my device on my ee?

6 REPLIES 6
by Grand Master
Grand Master

Re: Why won't it let me add my device

What device is it? There's an issue registering MBB devices to MyEE.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Gabbyandkaya Investigator
Investigator

Re: Why won't it let me add my device

Samsung s7 edge 

by
EE Community Support Team

Re: Why won't it let me add my device

Hi @Gabbyandkaya

 

Welcome to the community.

 

Could you explain what it is that you're trying to do?

 

Is it just that the 'your device' is showing as a different phone?

 

We'll do our best to help.

 

Chris

by Gabbyandkaya Investigator
Investigator

Re: Why won't it let me add my device

On the app it says I need to add a device so send me to the website and I try to add my phone so I can control everything in 1 place and it doesn't let me?


Sent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: Why won't it let me add my device

How doesn't it let you? What error does it give?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Gabbyandkaya Investigator
Investigator

Re: Why won't it let me add my device

Just stays on the page after I click continue 


Sent from my Samsung Galaxy smartphone.

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