by Dan9 Investigator
Investigator

Why won't Android File Transfer access my phone?

Hi. I have Samung S6 recently updated to Android 7.0

Android File Transfer on my MacBook Pro was working fine, however, now I get the message "can't access device storage" even though the window beneath this message shows all the folders on my phone.

 

I've tried:

Selecting 'file transfer' from USB options

Toggling between various USB options

Turning on developer options

USB debugging mode

Clicking 'ok' on the mac and 'allow' on my phone in various sequences.

Uninstalling Kies from my Mac (if it's possible to uninstall from the phone I'd appreciate details on how to do this)

Clearing cache

Disconnecting and restarting after each attempt

Dowloading AirDroid, which has enabled me to transfer some photos to my Mac but it took half a day to transfer a few hundred items.

 

I also connected with my partener's phone, which works fine so I figure the problem lies with my phone and not the Mac or cable.

 

Any suggestions on how to get Android File Transfer working again would be appreciated as my phone storage is full to the brim!

6 REPLIES 6
by Dan9 Investigator
Investigator

Re: Why won't Android File Transfer access my phone?

Plus, AirDroid has now frozen and I can't get it to send any more photos to my Mac. Please help!

by
EE Employee

Re: Why won't Android File Transfer access my phone?

Hi @Dan9 and welcome to the community.

 

Please pop your phone into SAFE mode and try the process again.

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Dan9 Investigator
Investigator

Re: Why won't Android File Transfer access my phone?

Thanks @Lee_H, it's connecting in safe mode and I've managed to get all my files onto my Mac. Thank you so much, I was near breaking point haha. Had to look up safe mode to do it - so many tricks I have no idea about.

This works great and I can carry on like this, but does it mean I'll need to put my phone into safe mode everytime I want to connect to my computer?

by
EE Community Support Team

Re: Why won't Android File Transfer access my phone?

Hi @Dan9

 

Thanks for posting 🙂

 

I know @Lee_H starts at 2pm so I have tagged him to see if he can help further.

 

However @Profile closed uses apple products and may be able to step in and help with this one please?

 

Cheers

 

Richard

 

🙂

by Profile closed
Not applicable

Re: Why won't Android File Transfer access my phone?

Whilst I do use Macs, I don't use Android so I have no idea sorry.

by
EE Community Support Team

Re: Why won't Android File Transfer access my phone?

No problems @Profile closed

 

I shall see if @Lee_H can help again.

 

Thank you for responding.

 

Richard

 

🙂

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