by katieln14-
New Member

Why is my phone not working abroad

Phone worked for first few days, now there is no service at all. Cannot even call ee to try and sort 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why is my phone not working abroad

Hi @katieln14- 

 

Are you in the EU? Can you try manually selecting the network you want to use. 

 

Are you pay monthly or PAYG?

 

Thanks

 

 




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by
EE Community Support Team

Re: Why is my phone not working abroad

Good Morning @katieln14-.

 

Please follow the advice provided by @Northerner, these are steps below you will need to follow:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic

 

Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks,

 

Katie 🙂

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