07-09-2019 08:04 AM
Are you in the EU? Can you try manually selecting the network you want to use.
Are you pay monthly or PAYG?
07-09-2019 10:23 AM
Good Morning @katieln14-.
Please follow the advice provided by @Northerner, these are steps below you will need to follow:
iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic
Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows – Settings > Mobile Network > Network Selection > Tap on start manual search