by katieln14-
New Member

Why is my phone not working abroad

Phone worked for first few days, now there is no service at all. Cannot even call ee to try and sort 

by Grand Master
Grand Master

Re: Why is my phone not working abroad

Hi @katieln14- 


Are you in the EU? Can you try manually selecting the network you want to use. 


Are you pay monthly or PAYG?





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EE Community Support Team

Re: Why is my phone not working abroad

Good Morning @katieln14-.


Please follow the advice provided by @Northerner, these are steps below you will need to follow:


iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic


Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK


Windows – Settings > Mobile Network > Network Selection > Tap on start manual search




Katie 🙂

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