by Umihani
Explorer

Why is my note 9 not charging.

  1. I have tried to charge my phone with different chargers but its still wont charge.my phone is 7 weeks old. If the charger does work it says moisture detected my phone has never got wet.
1 SOLUTION

Accepted Solutions
by Umihani
Explorer
Solution

Re: Why is my note 9 not charging.

I dont have a wireless charger i havenot tried that. 4 days a go the same thing happened but the phone started to charge after 4 hours but today its not charging and it also doesnt show any moisture detected nofication

The charging port is clean.

3 REPLIES 3
by Grand Master
Grand Master

Re: Why is my note 9 not charging.

Hi @Umihani 

 

Can you make sure the port is clear of any dirt or fluff. Does it wireless charge? 

 

This warning doesn't necessarily mean your phone is wet, but can be as a result of humidity, sweat. 

 

You are best contacting Samsung and going via their warranty program, or take your device into EE and they will send it for repair.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Umihani
Explorer
Solution

Re: Why is my note 9 not charging.

I dont have a wireless charger i havenot tried that. 4 days a go the same thing happened but the phone started to charge after 4 hours but today its not charging and it also doesnt show any moisture detected nofication

The charging port is clean.

by
EE Community Support Team

Re: Why is my note 9 not charging.

Thanks for confirming this @Umihani.

 

Have you followed the advice provided and contacted Samsung?

 

Speak soon,

 

Katie 🙂

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