by Roseanna
New Member

Why have I got added data on my phone contract?

Why have we added an extra 5gb and 20gb of data to my contract when I haven't bought any and don't recall anyone asking for my approval or permission to do this? My bill has gone to £99 a month which I can't afford every month 

2 REPLIES 2
by
EE Community Team

Re: Why have I got added data on my phone contract?

Hi @Roseanna,

 

Welcome to the community 🙂

 

Is this additional data showing as a one off add on on your account? Or is a change to the monthly price plan you already have?

 

Is this the first monthly you have noticed the change on the account?

 

 

Alex 🙂

by Grand Master
Grand Master

Re: Why have I got added data on my phone contract?

If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

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