15-10-2017 08:05 AM
I have a pay as you go ee phone and pay £1 per week. I topped up on 6th October and my balance was then £13.73. on 10th October my weekly pack started, which should have left a balance of £12.73 When i checked my balance on 13 October it states a balance of £10.75. A difference of £1.98 but I am within all my allowances, so what is this £1.98 charge for.?
15-10-2017 08:19 AM
The only thing I can think of is, you may have made a call to a number, which are not included in your allowance (for example a 0870 number).
If you log into My EE website and then once you are logged in, scroll down the webpage and you will see this:
After you have click on the "SEE ITEMISED USAGE" button, you will be shown a list of all the calls, texts that you have made.
Have a look down the list and see if any have incurred a charge. If they have, the charge will be shown down the right handside.