by Clatters-17 Investigator
Investigator

Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Having upgraded to android 7 on my Samsung s7 I can no longer get WiFi calling. Is there a solution?

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

@Clatters-17 Wifi calling is working on mine after 7 does yours switch on and not work or won't switch on?

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by
EE Employee

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Hello @Clatters-17

 

Welcome to the Community! Smiley Happy

 

Has the menu option disappeared?

 

Try putting the device in safe mode and test using WiFi Calling.

 

Let me know how this goes!

 

Thanks - Karen. Smiley Happy

 

 

by Clatters-17 Investigator
Investigator

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Hi
The menu has disappeared.



Sent from my Samsung Galaxy smartphone.
by Clatters-17 Investigator
Investigator

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

It does not switch on and the menu option has disappeared.



Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Hi @Clatters-17

 

Have you tried putting the device into safe mode?

 

If you're not sure how to do it follow the steps on the EE Samsung Help Page.

 

Thanks - Karen. Smiley Happy

by markcunliffe76
Explorer

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

I've got the exact same problem and a big one at that as network coverage is not good here at home where I work! Disaster.... I've tried starting in safe mode but option for WIFI calling is not there, really wish I had not upgrading the OS.

by
EE Employee

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Good Evening @markcunliffe76

 

Thanks for joining the Community! Smiley Happy

 

When you do the update is does turn WiFi Calling off and the menu path has changed.

 

If you go into Phone > Settings (three little dots) > Scroll right down to the bottom > WiFi Calling.

 

Let me know how you get on with this!

 

Thanks - Karen. Smiley Happy

 

 

by markcunliffe76
Explorer

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

Ok, got it, it's now in "call settings". Strange, if you search "settings" for "Wi" i.e, Wi Fi, nothing comes up. Never mind, its switced back on, thanks for your help.

by
EE Employee

Re: Why has WiFi calling on my Samsung s7 disappeared when updated to android 7

That's great news!

 

No problem @markcuncliffe76

 

Thanks for popping back to let us know!

 

Karen. Smiley Happy

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