20-08-2017 08:38 PM
I'm on a sim only plan with an android device bought independently from ee. I've just come back from a 2 week eu holiday and hit my 80% data allowance while away. Tried checking while away via the app to be told it wouldn't work as my device is rooted. This didn't used to be the case (I use the app very rarely as I rarely hit the data limits but holiday and photo uploads...)
I genuinely don't understand why this restriction is in place. It's a non ee device. Yes it's rooted... I'm a power user that does development and uses rooted abilities to add extra security and abilities to my device.
I can see few (struggling to find any) benefits to such a ban if the app is coded properly and using the in built encryption features. Natwest, Nationwide, PayPal and HSBC apps (all on my phone) do not have these restrictions.
If there are certain features of the app such as purchasing add ons that ee feel should be restricted on such devices, then restrict just those features, not blanket ban my ability to check my data usage and other standard needs. However, worth pointing out that a rooted device can still buy from fast food joints, Amazon, eBay, Tesco, Sainsbury, Ocado, ... (insert endless list of other retailers here)
There are many valid reasons for having a rooted device, so why are users with such valid reasons being prevented from quickly checking basic account stats and info via the app. Or is it just because your developers are lazy and can't figure out how to use core android security features and good security practice?
20-08-2017 09:23 PM
@camdbug The app has access to your account and because of this it’s been blocked from working on rooted devices. It’s not lazy to figure out how to make it work as the developers have to make it not work on rooted devices. EE are not obligated to allow you to have access to your account on a rooted device as it’s their app and I’m sure you can appreciate that.
21-08-2017 04:34 PM