by pebbles39 Investigator
Investigator

Why does my s8 freeze and restart when i use duo, snapchat, whatsapp, camera

Hi, can anyone tell me how to stop my daughters brand new S8 from freezing and restarting everytime she uses the camera or an app that uses the camera like whatsapp, snapchat, skype, duo etc it has been factory reset twice and still does it upto 40 times a day. Its brand new but i hear the freezing and restarting problem happens with other S8 phones for different reasons. Do i just send it back?

1 REPLY 1
by Grand Master
Grand Master

Re: Why does my s8 freeze and restart when i use duo, snapchat, whatsapp, camera

Hi @pebbles39

 

Can you try another camera app from the play store. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.