by Chelsy Contributor
Contributor

Why does my phone keep unconnecting to my signal booster box?

My phone goes throughh stages of connecting then unconnecting to my ee signal booster box. The router is a brand new one so i know its not this and theres only so many times i can reset the boxes.  

5 REPLIES 5
by Grand Master
Grand Master

Re: Why does my phone keep unconnecting to my signal booster box?

Hi @Chelsy

 

What phone do you have? It maybe your phone is connecting to EE VOWIFI service or the EE network so doesn't need to use the 3G signal given off by the signal box. 

 

If your phone is using EE VOWIFI service you don't need the signal box. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why does my phone keep unconnecting to my signal booster box?

Good morning @Chelsy

 

Thanks for coming here to community 🙂

 

I hope the answer given by @Northerner has answered your question?

 

If you need anything else, please come back and see us

 

Cheers

 

Richard

 

🙂

by Chelsy Contributor
Contributor

Re: Why does my phone keep unconnecting to my signal booster box?

I have a the samsung galaxy s8 edge. 

by
EE Community Support Team

Re: Why does my phone keep unconnecting to my signal booster box?

Hi @Chelsy

 

Thanks for answering @Northerner

 

I'm sure he will be along soon to try and help you further.

 

Thank you

 

Richard

 

🙂

by Grand Master
Grand Master

Re: Why does my phone keep unconnecting to my signal booster box?

Hi @Chelsy,

 

If you have an S8 you wont need the signal booster as it will connect to EE VOWIFI service, that is if it’s a UK single sim phone.

 

Where did you get it? If its compatible look under phone – (three dots) – settings -wifi calling.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.