by normapetrie2346 Investigator
Investigator

Why do I keep getting not Keeps saying access denied when trying to view things?

Not being allowed to use certain websites on my phone, keeps saying access denied. Why is this happening and how do I change this?

2 REPLIES 2
by Grand Master
Grand Master

Re: Why do I keep getting not Keeps saying access denied when trying to view thi

Hi @normapetrie2346 

 

You have content lock active. 

 

You can deactivate this via your app or via your online account.

 

Thanks




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by
EE Community Support Team

Re: Why do I keep getting not Keeps saying access denied when trying to view thi

Hi @normapetrie2346.

 

Welcome to the EE Community 🙂

 

As @Northerner has mentioned it could be because you've got content lock active.

 

You can either log into your MyEE Account to turn this off or contact our Mobile Care team who can do it for you.

 

Let us know how you get on.

 

Jon

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