by Mama123 Investigator
Investigator

Why cant i hear the caller on my new galaxy s9

Just had my samsung galaxy s9 and whenever someone calls mart i have to put it on speaker as i can barely hear them,hardly what i want with a new phone??

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why cant i hear the caller on my new galaxy s9

Hi @Mama123

 

I have done it myself that's why I thought I would check 🙂

 

Glad your sorted now.

 

Have a lovely weekend.

6 REPLIES 6
by Grand Master
Grand Master

Re: Why cant i hear the caller on my new galaxy s9

Hi @Mama123

 

Have you tried increasing the volume? 

 

The button is on the side.

 

Thanks




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by
EE Community Support Team

Re: Why cant i hear the caller on my new galaxy s9

Morning @Mama123

 

Thanks for coming to the community.

 

Has increasing the volume helped at all?

 

Do you have a screen protector on the phone?

 

Thanks, Leanne 🙂

by Mama123 Investigator
Investigator

Re: Why cant i hear the caller on my new galaxy s9

Nothing to do with the volume

by
EE Community Support Team

Re: Why cant i hear the caller on my new galaxy s9

Thanks @Mama123

 

Do you have a screen protector on the phone at all?

 

Can you hear the other person when on loud speaker?

 

Thanks, Leanne 🙂

by Mama123 Investigator
Investigator

Re: Why cant i hear the caller on my new galaxy s9

Embarrasing as it is i had my screen saver on upside down 🙀lol problem solved.

by
EE Community Support Team
Solution

Re: Why cant i hear the caller on my new galaxy s9

Hi @Mama123

 

I have done it myself that's why I thought I would check 🙂

 

Glad your sorted now.

 

Have a lovely weekend.

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