by DC15
New Member

Why can't i make a call from italy to the uk never had an issue before

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can't i make a call from italy to the uk never had an issue before

Hi @DC15 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: Why can't i make a call from italy to the uk never had an issue before

Hi there @DC15

 

Thanks for posting on the community.

 

If you have a pay monthly account with us, you may need to activate roaming and calls abroad:

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?

 

If not, can you activate these setting?

 

Let us know how you get on.

 

Leanne 🙂

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