04-06-2017 05:47 AM
Hi I'm in France and received a text saying I have free calls and text in Europe yet I cant ring or text as it says calls barred this is costing me £6 up to now on my bill I'm not happy can some one help please
04-06-2017 06:37 AM
@Gardo123 Did you get roaming enabled on your account before you left the UK ? If not customer services open at 8am ( UK time ) and you can use live chat to request roaming to be enabled on your account. To access live chat just login to your online account and wait for a live chat request to pop up.
04-06-2017 12:54 PM
Hi and welcome to the community @Gardo123
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using format of 00447*********
Also, please let me know If you are using an EE personal or business account?