by Gardo123
Visitor

Why can't I ring or text off my phone I'm in France

Hi I'm in France and received a text saying I have free calls and text in Europe yet I cant ring or text as it says calls barred this is costing me £6 up to now on my bill I'm not happy can some one help please 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why can't I ring or text off my phone I'm in France

@Gardo123   Did you get roaming enabled on your account before you left the UK ?  If not customer services open at 8am ( UK time ) and you can use live chat to request roaming to be enabled on your account.   To access live chat just login to your online account and wait for a live chat request to pop up. 

by
EE Employee

Re: Why can't I ring or text off my phone I'm in France

Hi and welcome to the community @Gardo123

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

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