by Mutley50
New Member

Why can't I call the uk from Tenerife

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Why can't I call the uk from Tenerife

Hi @Mutley50 

 

You didn't activate roaming.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




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by
EE Community Support Team

Re: Why can't I call the uk from Tenerife

Good Morning @Mutley50

 

Thanks for coming to the community. 

 

I hope you're having a fantastic time in Tenerife and the sun is shining for you.

 

Have you been able to follow the advice provided?

 

Are you now able to make calls?

 

Speak soon, 

 

Katie 🙂

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