by Mutley50
New Member

Why can't I call the uk from Tenerife

by Grand Master
Grand Master

Re: Why can't I call the uk from Tenerife

Hi @Mutley50 


You didn't activate roaming.


Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls


To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Why can't I call the uk from Tenerife

Good Morning @Mutley50


Thanks for coming to the community. 


I hope you're having a fantastic time in Tenerife and the sun is shining for you.


Have you been able to follow the advice provided?


Are you now able to make calls?


Speak soon, 


Katie 🙂

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