by jmbarratt1
Explorer

Why can't I access the free Apple iTunes offer?

I was sent a text earlier offering 6 months free Apple itunes but the website does not recognise my phone number. Why is this?

18 REPLIES 18
by Ace Contributor
Ace Contributor

Re: Why can't I access the free Apple iTunes offer?

Hi, 

@jmbarratt1

You need to send text MUSIC to 150 and then follow the instructions through that text to Setting up. And download Apple Music App. 

For more details please click on Apple Music

Many Thanks 

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

I did that but it didn't work 


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Why can't I access the free Apple iTunes offer?


@tahirmian wrote:

Hi, 

@jmbarratt1

You need to send text MUSIC to 150 and then follow the instructions through that text to Setting up. And download Apple Music App. 

For more details please click on Apple Music

Many Thanks 


Hi, 

Have you download Apple Music App?

And create you Apple I'd or if you already have one login with that click on that text link that you got from EE. 

Click on setting up and read about apple music on Android for more details. 

Then it will be ready for you. 

Many Thanks. 

by
EE Community Support Team

Re: Why can't I access the free Apple iTunes offer?

Welcome to the community @jmbarratt1

 

Thanks for posting.

 

Have you changed your number at all?

 

Are you with us on an EE personal contract?

 

Thanks 🙂

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

Hi. Same number-  changed mobile last month 


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Why can't I access the free Apple iTunes offer?

Thanks @jmbarratt1

 

Was this an upgrade?

 

Did you transfer from Orange or T-Mobile?

 

Thanks 🙂

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

Yes


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Why can't I access the free Apple iTunes offer?

Hi @jmbarratt1,

 

Is that yes to both of @Leanne_T's questions?

 

If you navigate to settings>about device>status>SIM card status>my phone number, does it display the correct number?

 

Thanks

 

James

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

I haven't changed my number or network provider. I upgraded in May 


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Why can't I access the free Apple iTunes offer?

Hi, @jmbarratt1

Is that more than 30 days when you upgrade? 

Many Thanks 

by Ace Contributor
Ace Contributor

Re: Why can't I access the free Apple iTunes offer?

Hi,

@jmbarratt1

When you send text MUSIC to 150 What message exactly you get in reply? 

If it more than 30 days then I am sorry you can't get Apple Music on your phone as you need to claim this with 30 days of upgrade. 

I believe you still can get three months free if you directly subscribe through Apple Music. 

Many Thanks 

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

11 May. 


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Why can't I access the free Apple iTunes offer?

Hi,

@jmbarratt1 It is more than 30 days then i am sorry you can not get apple music now,

Many Thanks 

by
EE Employee

Re: Why can't I access the free Apple iTunes offer?

Hello @jmbarratt1

 

As @tahirmian has advised the offer needs to be activated within 30 days of your upgrade.

 

Thanks - Karen. Smiley Happy

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

I appreciate your answers but question why I only received the notification yesterday 


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: Why can't I access the free Apple iTunes offer?

Morning @jmbarratt1

 

Who did you upgrade through?

 

Thanks - Karen. Smiley Happy

by jmbarratt1
Explorer

Re: Why can't I access the free Apple iTunes offer?

Car phone warehouse 


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: Why can't I access the free Apple iTunes offer?

Thanks @jmbarratt1

 

It sounds like there could of been a delay in your upgrade being processed.

 

What error do you get when trying to set it up?

 

Thanks - Karen. Smiley Happy

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