by Car03 Investigator
Investigator

Why can't EE stop my number being used to ring international number and

Why can't EE stop my number being used by others to make international calls then billing me?e. Beware of this happening to you. Recently someone rang El Salvador on my number and i was charged £64!!

1 SOLUTION

Accepted Solutions
by Car03 Investigator
Investigator
Solution

Re: Why can't EE stop my number being used to ring international number and

They said it's impossible for someone else to access my number so I must
have rung it. I can assure you I didn't.
5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: Why can't EE stop my number being used to ring international number and

Hello @Car03 ,

 

Welcome to the community,

 

Not sure how anyone can use your number to make calls without having your phone.

 

Well, how do you expect EE to know you are not making these calls yourself? If they had to do this for everyone on their network, it would cost them an awful lot to monitor people’s calls and then people wanting to make international calls would end up not being able to, if they blocked everyone from being able to make calls to foreign numbers as I see it.

 

You could always ask EE to give you a new mobile number, that is to change the mobile number you now have to a new one.

 

Make sure your sim is locked with a pin, so that when you shut your phone down, you have to put the pin in.

by
EE Community Support Team

Re: Why can't EE stop my number being used to ring international number and

Good Afternoon @Car03

 

Thanks for coming to the community. 

 

What was advised when you spoke with our mobile care team regarding this?

 

How long have you had your number?

 

Speak soon, 

 

Katie 🙂

by Car03 Investigator
Investigator
Solution

Re: Why can't EE stop my number being used to ring international number and

They said it's impossible for someone else to access my number so I must
have rung it. I can assure you I didn't.
by Car03 Investigator
Investigator

Re: Why can't EE stop my number being used to ring international number and

My SIM card is locked and i have accidental touch lock on. But I noted unanswered call from El Salvador did ring my phone 3 hrs before the supposedly 31 minute call(£64) was made. I note the number which rang has been identified by Google as a scam number but obviously not blocked by EE.

by
EE Community Support Team

Re: Why can't EE stop my number being used to ring international number and

Hi @Car03.

 

To stop this from happening again you could enquire about getting a spend cap on your account so that you can't get additional charges.

 

Alternatively, you could look into the possibility of changing your number by contacting our Mobile Care team.

 

Jon

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