by Susanb34 Investigator
Investigator

Why can I neither text nor make calls in the EU?

I should be able to.

8 REPLIES 8
by Susanb34 Investigator
Investigator

Re: Why can I neither text nor make calls in the EU?

It is switched on (and on my phone) but neither I nor my daughter are able to call or text. 
by Susanb34 Investigator
Investigator

Re: I can't even call your helpline

No. They were on already and I don't know if I can receive calls.
Highlighted
by
EE Community Support Team

Re: Why can I neither text nor make calls in the EU?

Afternoon @Susanb34

 

Welcome to the community.

 

You may need to activate roaming within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

Let me know how you get on 🙂

 

Leanne.

by Susanb34 Investigator
Investigator

I can't even call your helpline

 
by
EE Community Support Team

Re: I can't even call your helpline

Hi @Susanb34

 

Can you access you My EE account and check your roaming settings as my post above?

 

Leanne 🙂

by Susanb34 Investigator
Investigator

Re: I can't even call your helpline

As previously mentioned they are already set to roaming
by
EE Community Support Team

Re: I can't even call your helpline

Hi @Susanb34

 

Thanks for confirming for me.

 

Have you turned these on tonight?

 

Can you receive calls? 

 

Leanne.

by Grand Master
Grand Master

Re: I can't even call your helpline

Not just your phones but your MyEE a/c's.

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