by Sarah931
New Member

Why am I still not getting delivery updates for an In stock phone?

I upgraded on 20/9 to an in stock item, deliver to store, but still not received any order updates? Tried calling the store but it just goes straight to answer phone. I've got the xkn number but that doesn't bring anything up. Any suggestions? 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why am I still not getting delivery updates for an In stock phone?

Hi @Sarah931

 

If EE order tracker doesn't work then give CS a call on 150 and they will be able to tell you the status of your order.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why am I still not getting delivery updates for an In stock phone?

Hi @Sarah931,

 

Welcome to the EE Community.

 

Were customer services able to locate your order?

 

Thanks

 

James

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