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22-09-2018 10:15 PM
I upgraded on 20/9 to an in stock item, deliver to store, but still not received any order updates? Tried calling the store but it just goes straight to answer phone. I've got the xkn number but that doesn't bring anything up. Any suggestions?
23-09-2018 07:33 AM
Hi @Sarah931
If EE order tracker doesn't work then give CS a call on 150 and they will be able to tell you the status of your order.
Thanks
23-09-2018 08:44 AM
Hi @Sarah931,
Welcome to the EE Community.
Were customer services able to locate your order?
Thanks
James
30-03-2020 03:29 PM
I ordered a new phone in feb I have still not received any details , and my local store states they have my phone in stock but no delivery details for me ... cannot get through to the call centre.
30-03-2020 03:38 PM
Hi @Alley-cat123.
Welcome to the community.
Where did you place your order?
The best thing to do would be to contact our Customer Care team.
I'm sorry about the current wait time.
Jon
30-03-2020 04:29 PM
In store Liverpool city centre
31-03-2020 08:51 AM
Hi there @Alley-cat123.
Thanks for confirming the above.
What phone did you order?
Was this to be delivered to your home address or an EE store?
Katie 🙂