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Why am I still not getting delivery updates for an In stock phone?

Sarah931
Visitor

I upgraded on 20/9 to an in stock item, deliver to store, but still not received any order updates? Tried calling the store but it just goes straight to answer phone. I've got the xkn number but that doesn't bring anything up. Any suggestions? 

6 REPLIES 6
Northerner
Grand Master
Grand Master

Hi @Sarah931

 

If EE order tracker doesn't work then give CS a call on 150 and they will be able to tell you the status of your order.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
James_B
EE Community Support Team

Hi @Sarah931,

 

Welcome to the EE Community.

 

Were customer services able to locate your order?

 

Thanks

 

James

Alley-cat123
Explorer

I ordered a new phone in feb I have still not received any details , and my local store states they have my phone in stock but no delivery details for me ... cannot get through to the call centre.

Jon_K
Former EE Employee

Hi @Alley-cat123.

 

Welcome to the community.

 

Where did you place your order?

 

The best thing to do would be to contact our Customer Care team.

 

I'm sorry about the current wait time.

 

Jon

In store Liverpool city centre

Katie_B
EE Community Support Team

Hi there @Alley-cat123

 

Thanks for confirming the above. 

 

What phone did you order?

 

Was this to be delivered to your home address or an EE store?

 

Katie 🙂