by LarryG666 Contributor
Contributor

Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

I was expecting delivery as it said on the 15th Nov, now it has changed to 20th. Why? Its disappointing.

76 REPLIES 76
by Brilliant Contributor
Brilliant Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Delayed stock from Google, perhaps they are trying to make sure they don't have any more issues with the known screen burn in issues before sending out.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by LarryG666 Contributor
Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Screen burn isn't a problem, as my old Pixel XL had same thing, and know one has made any fuss about it before. 

Thanks for replying

20171109_171254.jpg

 

 

by Brilliant Contributor
Brilliant Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?


@LarryG666 wrote:

Screen burn isn't a problem, as my old Pixel XL had same thing, and know one has made any fuss about it before. 

Thanks for replying 

 


Have you read the news?

 

I would be pretty anoyyed after shelling out for what is supposed to be a high end phone and the screen burns in the image on the screen.

 

GOOGLE SEARCHED PIXEL 2 SCREEN BURN


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Ichbintimo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

I've just got off the phone with EE and no-one there knew it was delayed, they even asked me if I was confusing the date that I ordered the phone. 

 

After some rummaging about and talking to a couple of supervisors, they confirmed that 20th is the *provisional* new date. 

 

But couldn't provide any information other than assumptions. 

 

It would be nice to see an official comment from Google to confirm what the issue is and if it affects all colours or capacities. 

by LarryG666 Contributor
Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Yes Brandob i do read news, and some small issues are annoying, but the unresponsive screen is news to me, 

Thanks pointing it out. 

Google at least should of mentioned something about delays, 

by Grand Master
Grand Master

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

@Ichbintimo  Ask google they do have a user support.  

by Ichbintimo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

@Chris_B Already have. They clai there is no supply chain issue. 

by Ichbintimo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

As an update, I have spoken to them again. 

 

"Katie

6:37 pm
Timothy, I'd like to inform you that there is no supplying issues with Pixel 2 devices as of now ."
by LarryG666 Contributor
Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Have spoken to EE, and been told that there is stock shortages from supplier.

by Glennbo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Apparently it's because the "black white" one is very popular and they're waiting for stock.

 

Realise that's out of EEs hands, but the 24 notice really sucks! Who can just book a day off with a days notice? I need to give a week's notice to book holiday at work. Already wasted a day on the 15th, no having to rearrange meetings to take the 20th off... So guarantee of this date would be useful! Not impressed EE, not impressed.

by LarryG666 Contributor
Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

@Glennbo i see how you feel, same here, it suxs, they should of known how many units they ordered from google and who they were assigned to, than please give us left outs a bit more notice.

I was so excited for the last 3 weeks since i have pre-ordered it, and its juts disappointment. No good EE.

by Brilliant Contributor
Brilliant Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Let' be a bit more rational here. Business doesn' go straight forward. 

 

EE may have ordered 2000 but only got 1000 from Google. You don' always get what you order when it comes to businesses.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Expert Contributor
Expert Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Generally, new models are supplied "on allocation". Basically, you're told how many you can have. These don't always arrive when expected or in one lump. When you add in the retailer's (in this case EE) own processes you can see why delivery estimates will slip.

 

You can see why some suppliers won't give a delivery date until the product is with them.

 

I can't say definitely that this the case with Pixel phones, as we know Google likes to do things differently and is not the best at communicating!

by Binary0001
Visitor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Article written in October saying that those who ordered the Pixel 2 XL in Black and White (myself included) can wait up to December for the handset.

 

http://www.express.co.uk/life-style/science-technology/862569/Google-Pixel-2-XL-Stock-Smartphone-Buy...

 

Shame I had to look into this myself rather than have EE tell me. 

 

Poor show EE, is this the type of service and expectations I should expect with joining EE?

by Glennbo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Express isn't the best paper in the world... But if true I will be quite annoyed as I'll have to keep moving work stuff about and wasting my holiday on phantom delivery dates.

 

Google store is saying that the black-white 64GB is out of stock... So yeah.

 

Does EE ever reply to these?

by KozzyModo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

Hi

 

Does anyone know whether the Just Black version has also been delayed? I ordered the "panda" version and delivery has moved from 14th to 20th.Smiley Sad

by Glennbo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

I just called EE and got some advice from the helpful chap...

 

Essentially, it's best not to book time off and wait for the text 24 hour before as this gives you options for time slots and alternative delivery points (post office, etc.).

 

So that's a relief.

 

by LarryG666 Contributor
Contributor

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

What is a point of pre-order if dates keep changing, personally myself ive done early upgrade just to get this new hand set (BlackWhite version) .

Could of just waited and not selling my old Google Pixel XL to pay off the early upgrade. 

Just have to wait till don't know when, hope not for Christmas lol

Or just go for Black version and get DBrand skin (not realy wanna do this).

 

 

by Ichbintimo Investigator
Investigator

Re: Why GOOGLE PIXEL 2 XL is delayed delivery date from 15th now to 20th?

I've just had confirmation that it is just the Panda (black white) 2 XL. 

The Just Black is still due for delivery on the 15th, and I have just changed my order. 

 

Will keep you posted.

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