by Shanmartin1998

Where is my sim card?

I ordered the new samsung galaxy note 9 yesterday and collected it from store today, the order also had a contract and i should have recieved a sim card too. I havent even recieved any of the documentation for the sim that i usually do. I called customer services and they said it should have all been in the delivery? Where is my sim card and what do I do?

by Grand Master
Grand Master

Re: Where is my sim card?

Hi @Shanmartin1998


Have you asked the store, if your delivery was to the store?


Also the store can sort out your SIM card for free. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Where is my sim card?

Hi @Shanmartin1998,


Welcome to the EE Community.


Are you a new customer or were you upgrading?





Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.