by npage
Explorer

When I make or receive calls no one hears me

When i make or receive calls on my Samsung J3 I can't be heard at the other end

 

3 REPLIES 3
by
EE Employee

Re: When I make or receive calls no one hears me

Hi @npage and welcome to the community.

 

Does this happen to specific numbers or is it everyone you dial?

 

Many thanks,

 

Lee

by npage
Explorer

Re: When I make or receive calls no one hears me

It happens with all cals, whether I make or receive them

by
EE Employee

Re: When I make or receive calls no one hears me

HI @npage

 

Can I get you to test a call in safe mode?

 

  1. With the device powered off, press and hold the Power button (located on the right edge) until the Samsung Galaxy J3 logo appears then release.
  2. With the Samsung Galaxy J3 logo on the screen, press and hold the Volume Down button(located on the left edge).
  3. Continue to hold the Volume Down button until Safe mode appears in the lower left of the screen then release.
    Note This may take up to 60 seconds.
  4. With Safe Mode enabled test device.

Let me know how you get on.

 

Many thanks,

 

Lee

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