27-04-2019 05:40 PM
When I go to log in it is saying my account is cancelled which is not the case. I did have 2 phones on the account for a couple of years but now juts my own.
27-04-2019 06:01 PM - edited 27-04-2019 06:04 PM
@andrewsalter can you get into your MyEE account via a web browser at all? If you can, then try re-adding the phone number you say is missing.
If you can't get on to your MyEE at all or else you can but you can't re-add on the second phone number then you will need to speak with someone with account access at EE. Call 150 from an EE mobile or 0800 079 8586 from a landline.
10-09-2019 12:25 AM
Hi mine states the same thing when I try to complete an upgrade. Am I due a letter or something?
10-09-2019 09:22 AM
Good Morning @Shaz19.
Thanks for coming to the community.
Is this problem occurring for both your My EE App and My EE Online?