by Listy Investigator
Investigator

When I call someone, I can hear them but they can't hear me, sound is muffled

When I call someone or receive a call, I can hear the other person but they can't hear me and say that the sound is muffled. This has been happening for the last 4/5 days now and my phone is an Alcatel PIXI4 4G android. Thank you.

5 REPLIES 5
by
EE Community Support Team

Re: When I call someone, I can hear them but they can't hear me, sound is muffle

Hi @Listy,

 

Welcome to the EE Community.

 

Could anything be blocking your microphone, such as a case?

 

Thanks

 

James

by Listy Investigator
Investigator

Re: When I call someone, I can hear them but they can't hear me, sound is muffle

Hi James,

No I don't use a phone cover, do you think the mic's need cleaning out.

Thanks


Listy

Sent from Outlook
by
EE Community Support Team

Re: When I call someone, I can hear them but they can't hear me, sound is muffle

Good Afternoon @Listy

 

Thanks for coming back to us.

 

You could attempt to clean the mic. 

 

Does this happen on all calls?

 

Is this within one specific area?

 

Katie 🙂

by Listy Investigator
Investigator

Re: When I call someone, I can hear them but they can't hear me, sound is muffle

Hello Katie, thanks for replying. I've cleaned the mic's but my callers still can't hear me but I can hear them. I pressed solution by mistake, sorry.

by
EE Community Support Team

Re: When I call someone, I can hear them but they can't hear me, sound is muffle

Hi @Listy,

 

It sounds like your mic may be faulty.

 

Please get in touch with Customer Care so we can look into this in more detail for you.

 

Thanks

 

James

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