24-02-2018 09:30 PM
You lose them if you're talking about the allowances of a 30-day PAYG pack.
25-02-2018 07:34 AM
Hello @Proudeeuser all minutes allowances from EE PAYG packs, PAYM allowances and add ons are for a set amount of time (30 days in your case) after which they expire and are removed from the account.
If you have a PAYG pack, PAYM plan or a monthly recurring add on then they will automatically renew every 30 days without you needing to add or purchase again.
25-02-2018 11:45 AM