by gilespegram Investigator
Investigator

What exactly is 'data'? I have just run out.

What exactly is 'data'?   I have just run out.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: What exactly is 'data'? I have just run out.

Hi @gilespegram

 

No, not at all, we are here to help.

 

It may be worth popping over to the guide by Samsung about Managing Your Data as you will be able to see which app is using the most data.

 

Hope this helps,

 

Lee

 

 

19 REPLIES 19
by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

Data is what allows you to surf the internet on your phone. Facebook, Whatsapp etc

 

(If you are connected to WiFi this doesn't touch your data allowance)


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

I have just started facebook, but usually just on mw home wi-fi.   Does Google count?   I can't understand how I have used all my data just on facebook, away from home.

by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

What phone do you have and what package (data allowance) do you have?

 

Yes Google counts.

 

A phone constantly checks for updates and so does most apps on the phone even when not on a wifi. Settings would need to be changed to stop this.

 

If you tell us what package and phone you have we can help you control it.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi BrendanH

Samsung. 1GB

I use google and facebook, but usually just on my home wi-fi.

Best,

Giles
 

[MOD EDIT: Please do not post any personal details onto the public forum]

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi BrendonH,

Samsung.   1GB.

Giles

by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

1GB is a reasonable size of data a month.

 

You will need to turn off certain things within the phone.

 

Go to...

 

Settings > About Phone/Device > And make sure the Download Update Automatically is unticked or the dot is on the left hand side.

 

(If you are using facebook app follow below)

 

Open Facebook > Select the 3 lines on the right hand side > Slide down to App Settings.

 

Uncheck Continuous Contact Upload, Upload photos in HD, Upload Videos in HD, Make sure Autoplay is either off or turned to WiFi only,


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

You will need to turn off certain things within the phone.

 

Go to...

 

Settings > About Phone/Device > And make sure the Download Update Automatically is unticked or the dot is on the left hand side.

 

(If you are using facebook app follow below)

 

Open Facebook > Select the 3 lines on the right hand side > Slide down to App Settings.

 

Uncheck Continuous Contact Upload, Upload photos in HD, Upload Videos in HD, Make sure Autoplay is either off or turned to WiFi only,


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

I have replied a couple times now which initially posts and then they get automatically deleted.

 

LEts try again. Click on the Spoiler text beow

 

Read more

1GB is a reasonable size of data a month.

 

You will need to turn off certain things within the phone.

 

Go to...

 

Settings > About Phone/Device > And make sure the Download Update Automatically is unticked or the dot is on the left hand side.

 

(If you are using facebook app follow below)

 

Open Facebook > Select the 3 lines on the right hand side > Slide down to App Settings.

 

Uncheck Continuous Contact Upload, Upload photos in HD, Upload Videos in HD, Make sure Autoplay is either off or turned to WiFi only,


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Employee

Re: What exactly is 'data'? I have just run out.

Hi @gilespergram and welcome to the Community.

 

You may need to turn off certain things within the phone so your allowance outside of a wifi zone is minimal.

 

Here are a few handy tips to help.

 

Go to settings > About Phone/Device > make sure the download update automatically is unchecked or the dot is on the left hand side.

 

(If you are using facebook app follow below)

 

Open Facebook > Select the 3 lines on the right hand side > Slide down to app Settings.

 

Uncheck the following

  • Continuous contact upload
  • Upload photos in HD
  • Upload Videos in HD
  • Make sure autoplay is either off or turned to WiFi only

Do let me know how you get on and if this helps.

 

Many thanks,

 

Lee

 

Thanks for assistance with android menu @BrendonH

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi Lee,

I have turned off the auto-update, and left on the update when wi-fi. That should help.

I don't use the Facebook App. I google facebook and log in.

I'm not given the options you suggest. And your instructions are not totally clear.

Thanks for your help.

Giles

[MOD EDIT: Please do not post personal details onto the public forum]

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi Lee,

I have turned off the auto-update, and left on the update when wi-fi. That should help.

I don’t use the Facebook App. I google facebook and log in.

I’m not given the options you suggest. And your instructions are not totally clear.

Thanks for your help.

Giles

by
EE Employee

Re: What exactly is 'data'? I have just run out.

Hi @gilespegram

 

The option I have given were for the app.

 

Facebook on mobile web should not be affected by my unchecking suggestions.

 

You may have other apps that use data in the background, what type of Samsung do you use?

 

Many thanks,

 

Lee

 

 

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi Lee,

 

Samsung Galaxy ace.

 

I hope I'm not using up too much of your time.

 

Best,

 

Giles

by
EE Employee
Solution

Re: What exactly is 'data'? I have just run out.

Hi @gilespegram

 

No, not at all, we are here to help.

 

It may be worth popping over to the guide by Samsung about Managing Your Data as you will be able to see which app is using the most data.

 

Hope this helps,

 

Lee

 

 

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi Lee,

 

This is the first time I have reached my data limit.   I have done as you suggested re auto-updates.   I'll see what happens next month, and be in touch if I need more help.

 

Thank you for your help and support.

 

Best,

 

Giles

 

Giles Pegram CBE

by
EE Employee

Re: What exactly is 'data'? I have just run out.

Hi @Gilespergram

 

Do let us know either way next month.

 

Many thanks,

 

Lee

by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Hi Brendon,

 

I was taken over by Lee in EE customer support.   In his message he said he had thanked you.   I do too.

 

Best,

 

Giles

Giles Pegram CBE

by Brilliant Contributor
Brilliant Contributor

Re: What exactly is 'data'? I have just run out.

@gilespegram

 

I asked him to as I replied several times and for some reason the post was getting deleted automatically to.no fault of my own or EE.

 

Hope the advice helps. 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by gilespegram Investigator
Investigator

Re: What exactly is 'data'? I have just run out.

Tx

 

G

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