by Akmolali Investigator
Investigator

VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Trying to use the bt sport app with my ee sim plan but vc011 message comes up . Tried restarting phone no luck 

6 REPLIES 6
by
EE Community Support Team

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Hello there @Akmolali

 

Welcome to the community.

 

Are you using data or WiFi?

 

For full information on this error code see our help page>

 

Speak soon 🙂

by Akmolali Investigator
Investigator

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Wifi

by Grand Master
Grand Master

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Hi, 

 

 VC001 or VC024

These errors normally appear when you're trying to watch live channels or videos via the BT Sport app.

Try these steps to fix the issue:

  • log out of the app and back in again by going into Settings > Log Out
  • now re-enter your BT ID and password. This will clear any previous sessions and fix the problem.

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Hi @Akmolali

 

the VC011 code refers to the below

 

This error code can mean there's a problem with accessing the BT Sport channels or playing back a video. This could be caused by a problem with your mobile or WiFi connection because the internet is down, or because you're not fully logged on to a WiFi hotspot.

 

Try these steps to fix the issue:

  • check that your internet connection is working by trying to watch a video on another service such as YouTube. If you're connecting using WiFi, check you've entered the correct WiFi password and have logged into the internet (some public networks have a two-stage log in process)
  • some public networks (hotels for example) limit the bandwidth available for video. Test by checking if you can watch a video on YouTube
  • if none of the above work, log out of the app, restart it, then log back in again

Error VC011 may also occur if you use data compression apps. 

 

Data compression apps are designed to reduce the amount of data that you use on mobile devices during activities such as browsing the web, sharing photos or using social media.

 

If you're having trouble watching BT Sport, we recommend that you try uninstalling any data compression apps you have on your device (using the same process as for any other app).

 

The data compression app may have installed a profile on the device, which you'll also need to remove. Instructions for how to do this vary, but here's how to do this on Apple devices:

 

1. Open Settings  General> > Profiles

2. Click on the profile for the data compression app, and then tap Remove.

3. Restart your device and try watching BT Sport again.

 

Hope this helps,

 

Lee

by Akmolali Investigator
Investigator

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Wi-Fi



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: VC011 ERROR MESSAGE ON BT SPORT APP , HELP)?

Hi @Akmolali,

 

Welcome back to the EE Community.

 

Are you still having the same issues?

 

Have you followed the troubleshooting steps @Lee_H posted above?

 

Thanks

 

James

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