by mikegm1 Investigator
Investigator

Using we app. Have been using it with no problems. Now cannot access it

Have been using the app to see my monthly mobile usage. Now suddenly cannot access it. It's asking me to log in again asking to add new number? I'm not adding a new number...so one minute I can use it, the next time I cannot. What's suddenly changed?

4 REPLIES 4
by Grand Master
Grand Master

Re: Using we app. Have been using it with no problems. Now cannot access it

@mikegm1   Call customer services and request that they reset your online account. 

by
EE Community Support Team

Re: Using we app. Have been using it with no problems. Now cannot access it

Hi there @mikegm1

 

Thanks for coming to the community.

 

Can you access your My EE account online?

 

Are you with us on pay as you go or pay monthly?

 

Leanne 🙂

by mikegm1 Investigator
Investigator

Re: Using we app. Have been using it with no problems. Now cannot access it

Hi Leanne
I am SIM only. Approximately £5 month.
Been accessing my usage via APP for past few years. When I tap in my PIN it asks me to add my number???...but my number is already registered...
Thanks

Get Outlook for Android
by
EE Community Support Team

Re: Using we app. Have been using it with no problems. Now cannot access it

Hi there @mikegm1.

 

Can you please try log in to your My EE Online and tell me if this shows the same.

 

Speak soon,

 

Katie 🙂

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