10-01-2019 02:07 AM
I am at wits end trying to solve this issue for last couple of months visiting EE store, talking to Sony and people who think they know something , you guys are my last resort.
I normally, use hotspot to connect to PS4 which was working completely fine with my Nexus 5 (please see picture).
However, greed of data made me upgrade to PIXEL 3, and now my hotspot does not work with PS4 - error - NAT FAILED. (please see next picture)
However, if i use this new sim that i got in the old phone, i.e Nexus 5 works fine! I have tried changing APN EE internet settings and selected IPV4 but has not helped. Used Google DNS servers on PS 4 no luck. Not sure what else to do? Its a mission to change sims everytime.
I hope you gamers out there can understand my frustration.
Please any advice/encouragement or even better a solution would be most welcome.
Thank you for taking your time to read my rant.
10-01-2019 03:55 AM
Were both the Nexus and the Pixel both running on EE SIMs?
10-01-2019 05:34 AM
Hello, thanks for such a prompt reply. Yes the Nexus was initially running on an ee SIM and the pixel is now running on a new SIM which I got post upgrade. This new sim works on the old Nexus too and gives no NAT issues unlike the pixel.
10-01-2019 10:55 AM
Try changing your hotspot name on your Pixel so it's not the same as the nexus5, and set it up again on the PS4, and make sure it's set to 2.4Ghz for it.
10-01-2019 11:04 AM
Affirmative Chris. I can connect to the internet. I can connect to the PS4 and use the internet too but cannot game online as NAT status fail.
10-01-2019 01:02 PM
The Nexus is quite old & may not support IPv6 whereas the Pixel probably does. I think the answer may lay in that area. Can the Pixel be forced to use IPv4 only?
10-01-2019 02:14 PM
Thank you for reply. No I cannot edit the EE settings but I set up a separate VPN mimicking the settings and changed to IPv 4. Still no luck. Please see below. These settings let me connect to the internet and connect the PS4 to the internet via hotspot but still NAT failed.
10-01-2019 07:45 PM
Yes I have thanks. They say issue is worth your service provider as the hotspot via ee sim works with Nexus ( NAT type 2). Switching it to pixel it doesn't using the same ee SIM. ( NAT failed).
As seen above, it connects to internet. The NaT issue needs to be addressed by your service provider.
11-01-2019 09:14 AM
People with similar issues said they got their ISP to sort it out.
I have contacted the technical support team who after evaluating the issue suggested I get a broadband connection .
It's not what I was hoping for but I understand they want to encourage customers to buy their products.
11-01-2019 09:27 AM
Thanks for getting back to me @Doctor_T.
Would broadband be an option for you?
It definitely sounds like something needs to be changed in the settings of the phone.
Hopefully someone with a similar experience can help with this!
11-01-2019 10:56 AM
Hi Jon ,
I concur , it's a phone setting issue as the same SIM works on Nexus 5. Just the pixel 3 is being annoying. Ideas are welcome
11-01-2019 11:13 AM
I know @Doctor_T!
I'd definitely recommend keeping an eye on this community and also the PlayStation Community to speak to other users.
Let us know if you find anything further
12-01-2019 11:21 PM
What settings is your pixel 3 handing out as noticed in the screenshots your ip is same but dns and gateways are different.
13-01-2019 12:56 AM
Many thanks for your time and assistance, please see settings as requested .Hope you have a good weekend .
13-01-2019 03:27 AM
@mirdragon: They would be.