by claire8269 Investigator
Investigator

Upgraded now no service on either phone

Last Wednesday I received new Sony Compact X through Carphone Warehouse and was told within 48 hours new sim would be activated.  Nothing happened, old phone was still working.  Contacted EE said they have activated SIM and within 24 hours it would work - now no service on either phone! 

12 REPLIES 12
by Brilliant Contributor
Brilliant Contributor

Re: Upgraded now no service on either phone

Have you restarted both phones.  This may kick it into play.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by claire8269 Investigator
Investigator

Re: Upgraded now no service on either phone

Yes, many times, still no service

by Grand Master
Grand Master

Re: Upgraded now no service on either phone

Hi, 

 

It depends on when CPW put your order through as Friday was bank holiday and with the weekend it may not be until tomorrow or Wednesday before it's activated. No transfers happen over the weekend. 

 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Upgraded now no service on either phone

Hi @claire8269,

 

Welcome to the EE Community.

 

Is your new phone up and running yet?

 

Thanks

 

James

by claire8269 Investigator
Investigator

Re: Upgraded now no service on either phone

No switched it on again this morning and still no service. 

by
EE Community Support Team

Re: Upgraded now no service on either phone

Hi @claire8269,

 

I would have expected your SIM to be activated by now, please get in touch with customer services so we can take another look at your account.

 

If you follow the link above and select the EE option you can chat with customer services online.

 

Hope this helps.

 

James

by claire8269 Investigator
Investigator

Re: Upgraded now no service on either phone

what ee option, i cant see link for live chat?.  Obviously I cant phone cos nothing works! thanks

by
EE Community Support Team

Re: Upgraded now no service on either phone

Hi @claire8269,

 

It's the bit under 'Customer service queries - see our numbers and their costs below'.

 

Thanks

 

James

by claire8269 Investigator
Investigator

Re: Upgraded now no service on either phone

Yeh i have had a look under that dont know how I can contact someone online from there.  I need to speak with someone on Livechat.  I have a phone for nearly a week that doesnt work and I need it sorted asap. 

by
EE Community Support Team

Re: Upgraded now no service on either phone

Hi @claire8269,

 

You should see a button which reads 'Launch Live Chat' when a customer service agent is available.

 

If no agents are currently available, please try again later.

 

Thanks

 

James

by claire8269 Investigator
Investigator

Re: Upgraded now no service on either phone

There is no link to launch live chat.  This is an absolute joke, I have already spoken to EE who assured me sim would be working fine and still nothing.  No service for 6 days now I have to just keep checking if an agent is available, shocking service!!!!!!!!

by
EE Community Support Team

Re: Upgraded now no service on either phone

Hi @claire8269,

 

I'm very sorry you are having trouble connecting with our live chat team.

 

Unfortunately the link will only appear when there is an agent available.

 

Please try again later or get in touch from an alternative phone if possible.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.