17-04-2017 12:31 PM
Last Wednesday I received new Sony Compact X through Carphone Warehouse and was told within 48 hours new sim would be activated. Nothing happened, old phone was still working. Contacted EE said they have activated SIM and within 24 hours it would work - now no service on either phone!
17-04-2017 12:52 PM
Have you restarted both phones. This may kick it into play.
17-04-2017 01:13 PM
It depends on when CPW put your order through as Friday was bank holiday and with the weekend it may not be until tomorrow or Wednesday before it's activated. No transfers happen over the weekend.
18-04-2017 01:42 PM
I would have expected your SIM to be activated by now, please get in touch with customer services so we can take another look at your account.
If you follow the link above and select the EE option you can chat with customer services online.
Hope this helps.
18-04-2017 02:18 PM
Yeh i have had a look under that dont know how I can contact someone online from there. I need to speak with someone on Livechat. I have a phone for nearly a week that doesnt work and I need it sorted asap.
18-04-2017 03:05 PM
There is no link to launch live chat. This is an absolute joke, I have already spoken to EE who assured me sim would be working fine and still nothing. No service for 6 days now I have to just keep checking if an agent is available, shocking service!!!!!!!!
18-04-2017 03:10 PM