02-06-2017 11:17 AM
Hello, I have had to reset my samsung s7 back to original settings, but now I cannot upgrade back to android Nougat, even when trying manual update in about device section it states that I am on the latest software level. yet the phone is running android 6.
02-06-2017 11:26 AM
When you do a factory reset it doesn't go back on firmware.
Dial *#1234# and share the info.
02-06-2017 11:47 AM
Hi, I tried dialing that but all I receive is a msg stating connection problem or invalid mmi.
in the software section.
Mon Oct 17 14:28:42 KST 2016
Android security patch level
1 October 2016
02-06-2017 11:58 AM
If you already had Android 7 running it wouldn't install Android 6 if you factory reset.
Also if that code doesn't run then your install is corrupt.
You could try software recovery via the Samsung firmware recovery on their PC app , Or you could also install the latest firmware via Sams mobile and Odin.