by Knight101

Update to Android 7.0 after factory reset

Hello, I have had to reset my samsung s7 back to original settings, but now I cannot upgrade back to android Nougat, even when trying manual update in about device section it states that I am on the latest software level. yet the phone is running android 6.



by Brilliant Contributor
Brilliant Contributor

Re: Update to Android 7.0 after factory reset

When you do a factory reset it doesn't go back on firmware.


Dial *#1234# and share the info.

BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Knight101

Re: Update to Android 7.0 after factory reset

Hi, I tried dialing that but all I receive is a msg stating connection problem or invalid mmi.


in the software section.


Android version



Kernal version


dpi@SWDD6911 #1

Mon Oct 17 14:28:42 KST 2016


Android security patch level

1 October 2016

by Grand Master
Grand Master

Re: Update to Android 7.0 after factory reset



If you already had Android 7 running it wouldn't install Android 6 if you factory reset.


Also if that code doesn't run then your install is corrupt.


  • Where did you get the phone?
  • How long have you owned it?
  • Have you rooted or installed a rom?

You could try software recovery via the Samsung firmware recovery on their PC app , Or you could also install the latest firmware via Sams mobile and Odin.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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