by Garfystocks

Unlock code

Can anyian tell me how long you're supposed to wait to get your unlock code for an S7 edge? I was told by an we advisor last Saturday that it comes from samsSam and I should have it by Tuesday last week? I have given notice to leave we 15 days ago. It's a complete farce.

by Grand Master
Grand Master

Re: Unlock code

@Garfystocks   It can takes up to 10 days and should is not you will have. after this time you’ll need to call customer service to get it escalated

by Garfystocks

Re: Unlock code

Thanks Chris, like I  said it was two weeks yesterday I gave notice ( so 10 working days in between ). Even the representative from customer servi told me it could be Tuesday just hone however he would send me an email or a text to keep me updated which had never arrived either. 

EE Community Support Team

Re: Unlock code

Hi @Garfystocks 


Thanks for your patience so far.


It could be the bank holiday weekend that's slowing it down a bit. Give them a call tomorrow for an update and hopefully they can chase it up.



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