04-10-2018 05:58 PM
Ive just joined been with ee around 20 or so days and got the Xperia xz2, however its not as great as I was hoping it was going to be for a Sony fan. Can I exchange it for a different handset free of charge or not?
04-10-2018 06:08 PM
@GCooper25: Depends where you ordered it. If you ordered it by phone or online you have a statutory 14-day cooling-off period from delivery to cancel FoC & reorder something else. Just call EE & tell them. If you ordered in an EE store there is no change-of-mind returns policy.
05-10-2018 12:42 AM
07-10-2018 08:02 AM
Welcome to the community.:)
As @XRaySpeX said, if you got it from EE over the phone or website, you get 14 days to return, if you'd like to. As you've had yours 20 days, you won't be able to swap free of charge.
What is it about the phone that you're not happy with?
07-10-2018 09:36 AM
We don't know whether it was ordered 20 days ago or delivered then.
07-10-2018 01:07 PM
Good! Please let us know how you get on with the new phone.
by SteveS60 a week ago