by Jeanette21 Investigator
Investigator

Unable to telephone or text

Unable to telephone or send texts

5 REPLIES 5
by Grand Master
Grand Master

Re: Unable to telephone or text

Hi @Jeanette21 

 

Can you provide some more information such as what device you have, are you in the UK, when did this problem start?

 

Have you checked EE Network Status Checker?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Jeanette21 Investigator
Investigator

Re: Unable to telephone or text

Have tried text and number as suggested but nothing works tells me unable to contact that number. Checked outtake UK bad and France but could not find Greece which is where I am. Was working perfectly well until yesterday evening! 

by Grand Master
Grand Master

Re: Unable to telephone or text

Hi @Jeanette21 

 

Have you restarted your device? 

 

Are you on PAYG or pay monthly contract.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Jeanette21 Investigator
Investigator

Re: Unable to telephone or text

Have tried everything you have suggested

by Grand Master
Grand Master

Re: Unable to telephone or text

Hi @Jeanette21 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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