Did you activate roaming before you left the UK?
If you cannot activate via your online account, you will need to speak to CS and you can do this via EE live chat under EE contact us section here.
Thanks for joining the EE Community.
Are you using a pay as you go or pay monthly plan?
Is it EE, Orange or T-Mobile?
Are you able to make and receive calls OK?
Have you tried doing a manual network selection in settings?
Thanks - Karen.
One of these options may help you find the answers you need.
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