by RyanJ Investigator
Investigator

Trying to add bt sport to my add ons but keeps coming up with an error code a4

It's let me add on other add ons but bt sport comes up with an error code a4. 28... (can't remember the rest) 

7 REPLIES 7
by
EE Community Support Team

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

Hi @RyanJ

 

Welcome to the community.

 

Did you text SPORT to 150 and get a reply with the link to set up your account?

 

Does your error code show on our How do I fix BT Sport error code Help page?

 

Leanne 🙂

 

by RyanJ Investigator
Investigator

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

No I thought I could just add onto my contract through the app because it says its free for first 3months that way? Will it still be the same if I do it by text? 

by
EE Community Support Team

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

Hi @RyanJ

 

Thanks for the reply 🙂

 

Yes, it will still give you the free three months 🙂

 

Can you try and set it up by text and let me know if this works for you?

 

Leanne 🙂

by RyanJ Investigator
Investigator

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

Sorry, something went wrong. Please try again a little later, or call 150 free from your EE phone if you've already tried twice.

 

This was the text back I got after replying YES

by
EE Community Support Team

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

Hi @RyanJ

 

Thanks for coming back to me.

 

If you follow this link to set up BT Sport does this work for you?

 

Leanne.

by RyanJ Investigator
Investigator

Re: Trying to add bt sport to my add ons but keeps coming up with an error code


Nope =/ 


I tried uploading a screen shot, If you can't see that picture it just says "sorry cannot process ruquest right now please try text sport to 150 or try again later!? 

 

 

by
EE Community Support Team

Re: Trying to add bt sport to my add ons but keeps coming up with an error code

Thanks for trying this @RyanJ

 

I am going to send you a private message on here to get some details.

 

Leanne 🙂

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