by Jordanrh Investigator
Investigator

Transferring data from S5 with broken screen to S7?

I am trying to transfer the contents of my Samsung S5 to my new S7. However, although the S5 switches on the screen is broken so I am unable to use it.

12 REPLIES 12
by
EE Community Support Team

Re: Transferring data from S5 with broken screen to S7?

Hi @Jordanrh

 

Welcome to community and thanks for posting 🙂

 

Be careful with the screen, you don't want to end up with glass in your hand.

 

I had a look around for you and I think this should help you with how to transfer your data.

 

Hope you manage to do it.

 

Keep us posted.

 

Richard

 

🙂

by Jordanrh Investigator
Investigator

Re: Transferring data from S5 with broken screen to S7?

Thank you for your reply. Unfortunately this doesn't work as it asks me to click allow/trust on the old phone (S5) but there is no screen for me to do this?

by
EE Community Support Team

Re: Transferring data from S5 with broken screen to S7?

No problem @Jordanrh

 

I am going to tag in @Northerner and @BrendonH to see if they can possibly lend some Android expertise in this area please.

 

Thank you

 

Richard

 

🙂 

by Grand Master
Grand Master

Re: Transferring data from S5 with broken screen to S7?

Hi,

 

What content are you trying to transfer?

 

Most info/contacts will be stored on your Google account (if you allowed it) or photos on your memory card (if you had one).

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Transferring data from S5 with broken screen to S7?

Thank you for stepping in @Northerner

 

Richard

 

🙂

by Jordanrh Investigator
Investigator

Re: Transferring data from S5 with broken screen to S7?

Hi Northener,

I need my contacts, calendar and notepad and some important screenshots. I have my photos from my sd card but I didnt have my google account on. The data is saved to the device which is switched on and has sound but no screen?

by Grand Master
Grand Master

Re: Transferring data from S5 with broken screen to S7?


@Jordanrh wrote:

Hi Northener,

I need my contacts, calendar and notepad and some important screenshots. I have my photos from my sd card but I didnt have my google account on. The data is saved to the device which is switched on and has sound but no screen?


Your Google account is on by default unless you disabled it. Your notes will be backed up on Samsung (if you used Samsung notes) have you logged onto your Samsung account? 

 

Did you have any security (password, patten etc) if not turn on your phone and connect it to Samsung kies and you should be able to backup.

 

Thanks 

If you 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Transferring data from S5 with broken screen to S7?

Good advice @Northerner

 

Hopefully this will help @Jordanrh

 

Cheers

 

Lee

by Jordanrh Investigator
Investigator

Re: Transferring data from S5 with broken screen to S7?

Thank you for your reply. I turned the google backup off and I don't have a Samsung account? 

by
EE Employee

Re: Transferring data from S5 with broken screen to S7?

Hi @Jordanrh

 

Please do try the Samsung Kies solution which has been offered.

 

Many thanks,

 

Lee

by Jordanrh Investigator
Investigator

Re: Transferring data from S5 with broken screen to S7?

Hi Lee,

I have tried Samsung Kies but it doesn't appear to be able to connect to my phone, I must have really damaged it.

Thanks everyone for your ideas. It is much appreciated.

 

by Brilliant Contributor
Brilliant Contributor

Re: Transferring data from S5 with broken screen to S7?

You must have a Samsung account. I'm sure it doesn't let you by pass this.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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