by Mereridwynjones
Visitor

Transfer of phone number

Hi. 

 

I upgraded my phone through Carphone warehouse on 21/11/17. I recieved and set up my new phone on the evening of the 22/11/17. 4 days later and my old number still hasn't transferred over to the new sim. Any idea how long this should take? Thanks

1 REPLY 1
by
EE Community Support Team

Re: Transfer of phone number

Hi @Mereridwynjones,

 

Welcome to the EE Community.

 

It shouldn't take longer than 24-48 hours.

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

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