Highlighted
by Investigator
Investigator

Transfer EE PAYG number to Pay monthly

After many years I have changed from PAYG to Pay monthly. I ordered a new phone via my Bluelight card and wanted to keep my number, however it has a new one!! Is there a way to sort it without phoning as says for very urgent calls only.

Thanks x

1 SOLUTION

Accepted Solutions
Highlighted
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Transfer EE PAYG number to Pay monthly

@Nic2604 , You will have to get a PAC code and move your number to another pay as you go network and then from the new company get another PAC code to move the number back to EE, hope this helps and makes sense.

View solution in original post

9 REPLIES 9
Highlighted
by Ace Contributor
Ace Contributor

Re: Transfer EE PAYG number to Pay monthly

Hi @Nic2604 and welcome to the community.

 

Ordinarily, no. If you bought a new phone on a "new connection with new number" basis, then you can't port an existing number to it as that is classed as an upgrade for which there is a separate process. You'd have to "upgrade" via your myEE account, EE C/S or a third party who would sell your phone specifically as an upgrade.

 

Understandably, the BLC website hides the T&Cs of specific offers, but you might be able to check this - whether it mentions "upgrade on an existing account", "new number" or some other similar wording.


There may be a specific exemption that I'm not aware of.

Highlighted
by Investigator
Investigator

Re: Transfer EE PAYG number to Pay monthly

All it stated was to get the PAC number, but obviously I realised after that EE to EE doesn't use that!! I have had the number for years, really dont want a new one!!

Highlighted
by Brilliant Contributor
Brilliant Contributor
Solution

Re: Transfer EE PAYG number to Pay monthly

@Nic2604 , You will have to get a PAC code and move your number to another pay as you go network and then from the new company get another PAC code to move the number back to EE, hope this helps and makes sense.

View solution in original post

Highlighted
by Investigator
Investigator

Re: Transfer EE PAYG number to Pay monthly

Ah ok, I'll give that a try thanks 👍🏻

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: Transfer EE PAYG number to Pay monthly

@Nic2604 , you are welcome, glad to help and hope you get this sorted ok.

Highlighted
by Investigator
Investigator

Re: Transfer EE PAYG number to Pay monthly

Thanks but rang and they said they cannot as its through a 3rd party!! I'll try the sim option ,thanks for trying to help.

Highlighted
by Grand Master
Grand Master

Re: Transfer EE PAYG number to Pay monthly

You don't need a PAC. Just call CS & ask them to move your PAYG no. to it.

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Highlighted
by Investigator
Investigator

Re: Transfer EE PAYG number to Pay monthly

Thank you, finally sorted xx

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by
EE Community Support Team

Re: Transfer EE PAYG number to Pay monthly

Glad to hear this is now sorted for you @Nic2604

 

Take care 🙂

 

Leanne.

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