18-07-2019 07:34 PM
I ordred a Samsung 10e mobile phone from mobiles.co.uk with a 24 month contract from EE. I had a delivery slot of 1 hour from DPD and waited patiently. 10 minutes after the start of the time slot I got a text message from DPD to tell me I wasn't in!! I eventually found a number from DPD who said it was a new driver and he couldn't find my address. I waited while he spoke to the driver and DPD told me that the driver would return that day. Although I had an appointment, I cancelled it and waited in all day. The driver did not return. I rung a manager at mobiles.co.uk and cancelled my order. His secretary rang me a day later and I confirmed my cancellation and she was going to complain to DPD.
I got an invoice from EE two days ago for £31 which said account closed at the bottom and no money was owing.
Today I have received a threatening letter from EE re an overdue balance of £31, telling me if I don't pay the whole 24 months payments will be outstanding. The letter says they may disconnect my phone. Seeing as I never received this phone, they can do what they want with it, I am still using my old phone. I am a pensioner of almost 80 years old. I have never owed a penny to anyone and this letter threatening to report me to Credit Agencies is really worrying me. I am sure I will have difficulty sleeping tonight. Please help someone.
18-07-2019 07:54 PM
Ring EE and explain to them.
Also contact mobiles.co.uk about this.
We cant help you here we have no account access.
18-07-2019 08:24 PM
Thank you. I will call in to EE tomorrow with the letter. I will also ring mobiles.co.uk insurance as I have a feeling they will be billing me too, if mobiles.co.uk have not passed on my cancellation request.
19-07-2019 08:04 AM