18-07-2019 07:34 PM
I ordred a Samsung 10e mobile phone from mobiles.co.uk with a 24 month contract from EE. I had a delivery slot of 1 hour from DPD and waited patiently. 10 minutes after the start of the time slot I got a text message from DPD to tell me I wasn't in!! I eventually found a number from DPD who said it was a new driver and he couldn't find my address. I waited while he spoke to the driver and DPD told me that the driver would return that day. Although I had an appointment, I cancelled it and waited in all day. The driver did not return. I rung a manager at mobiles.co.uk and cancelled my order. His secretary rang me a day later and I confirmed my cancellation and she was going to complain to DPD.
I got an invoice from EE two days ago for £31 which said account closed at the bottom and no money was owing.
Today I have received a threatening letter from EE re an overdue balance of £31, telling me if I don't pay the whole 24 months payments will be outstanding. The letter says they may disconnect my phone. Seeing as I never received this phone, they can do what they want with it, I am still using my old phone. I am a pensioner of almost 80 years old. I have never owed a penny to anyone and this letter threatening to report me to Credit Agencies is really worrying me. I am sure I will have difficulty sleeping tonight. Please help someone.
18-07-2019 07:54 PM
Ring EE and explain to them.
Also contact mobiles.co.uk about this.
We cant help you here we have no account access.
18-07-2019 08:24 PM
Thank you. I will call in to EE tomorrow with the letter. I will also ring mobiles.co.uk insurance as I have a feeling they will be billing me too, if mobiles.co.uk have not passed on my cancellation request.
19-07-2019 08:04 AM
Welcome to the EE Community.
It sounds like mobiles.co.uk haven't informed EE that your contract needs to be cancelled.
Please get in touch with them so they can contact EE on your behalf.
by Woolruss Tuesday
by ib12 Tuesday