22-03-2017 08:40 AM - edited 22-03-2017 08:41 AM
Recently changed to new contract/new phone [Google Pixel] and despite having 4G/H conntection I repeatedly get "This site can't be reached" errors when trying to access websites (some websites work, most dont.)
This site can't be reached
Websitename.com's server DNS address could not be found.
22-03-2017 10:57 AM
This happens in multiple locations - notice it alot at work where i am without wifi.
I've not noticed the issue occuring on my home wifi, not tested elsewhere.
22-03-2017 11:41 AM - edited 22-03-2017 01:39 PM
OK @mitchjcrawford, let's see if this helps...
Please go to Settings>>Wireless & networks>>More>>Mobile networks>>Access point names>>EE Internet
Tap Username and delete all the text before selecting OK.
Repeat the last step for Password.
Once you have updated these settings, let me know if this resolves the issue.
22-03-2017 01:38 PM
Thanks for trying.
Let's get you in touch with our technical team so they can look into this in more detail for you.
If you head over to our get in touch page and open up the EE section, under Customer service queries, you can chat online.
Hope this helps, please let us know how you get on.
22-03-2017 07:14 PM
Can you try deleting the current APN and manually adding with the below;
Proxy Leave Blank
Port Leave Blank
Username Leave Blank
Password Leave Blank
Server Leave Blank
MMS Proxy 22.214.171.124
MMS Port 8080
Authentication Type PAP
APN Type If you have choices select internet + mms otherwise type in *
If that doesn't work is there anywhere to change IPv6 to IPv4?
04-04-2017 09:17 AM
I tried the above and it results in an 'x' appearing next to my signal strength icon.
Wouldn't load websites at all with this configuration.
Have reset to default and same issue.
All instances of IPv were already IPv4.
04-04-2017 12:59 PM - edited 04-04-2017 12:59 PM
18-04-2017 02:59 PM
I'm getting this same issue. Some sites work, some return this DNS error when I'm on 4G (or any other mobile network type). Everything works fine on wifi. Not related to location, I get the same problem in various locations.
Did you get a solution to this?
16-05-2017 09:32 AM
Ive been getting this a lot lately too. Used to be able to read the news on my phone on the train into work, but now all i ever seem to get is those messages. Ever since EE got bought out by BT i've had problems.
16-05-2017 09:39 AM - edited 16-05-2017 09:39 AM
I tried all of the above, none of it seemed to produce instant results.
However, I no longer seem to be getting the issue. I can't really say what worked in the end.
I reset the settings to default and tried inputting the above a couple of times.
16-05-2017 09:40 AM
This is on 4G. When i get 4G plus, nothing works. This issue still hasnt been resolved after reporting it a while ago. Standard response of "restart the phone and try again" isnt a solution to the problem.
16-05-2017 11:43 AM - edited 16-05-2017 11:43 AM