by huskydan Investigator
Investigator

Third party S9 and Wifi Calling

Hello,

 

To cut a very long story short, I feel I was mis-sold a Huawei P20 instore - The advisor quoted all the specifications of a P20 pro but I ended up with a normal P20. Despite raising this, I was advised that there was no possibility of exchanging my phone as there is no calling off period in store. 

 

I hated the P20 so I recently bought a S9 from a third party but am unable to use wifi calling. Normally this wouldn't be an issue but the signal in my house I appalling (I didn't know this before now).

 

I believe this is because the phone doesn't have EE firmware installed. Is anyone able to confirm this if I give further info? I currently don't have wifi calling on the phone menus...not even grayed out.

 

I've spoken with EE customer services many times about the above and the selling practices in store to no avail. 

 

Any advice would be appreciated.

 

 

6 REPLIES 6
by Grand Master
Grand Master

Re: Third party S9 and Wifi Calling

Hi @huskydan 

 

Enter *#1234# and post the three sets of numbers. 

 

If the phone is running UK BTU firmware and you are on a pay monthly/sim only account with EE then VOWIFI should work. 

 

If the firmware is another carrier but unlocked then you wont have this option. 

 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by huskydan Investigator
Investigator

Re: Third party S9 and Wifi Calling

Thanks for your reply, the three numbers are:

 

AP: G960U1UES3CSAA

CP:G960U1UES3CSAA

CSC:G960U1OYM3CSAA

 

I'm on a EE pay monthly contract.

by Grand Master
Grand Master

Re: Third party S9 and Wifi Calling

Hi @huskydan 

 

The G960U means that your handset is for the US market so it wont have access to VOWIFI on UK networks. You will be ok in the USA. 

 

Go into settings - about phone - What is the model number. European models should have F after the numbers. 

 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by huskydan Investigator
Investigator

Re: Third party S9 and Wifi Calling

The model number is showing as : SM-G960U1

 

Would flashing EE UK firmware rectify this?

by Grand Master
Grand Master

Re: Third party S9 and Wifi Calling

Hi @huskydan 

 

Flashing wont help and will likely brick your phone.

 

There isn't anything you can do other than buying a European device.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by huskydan Investigator
Investigator

Re: Third party S9 and Wifi Calling

Thank you for your advice.

 

I'll make do without it....I'm not to keen to buy another phone (again!).

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.