by Darren_mcm Investigator
Investigator

There was no case in my Hauwei P 20 pro box?

Should I not have received a case inside my sealed box on my new P 20 Pro?

9 REPLIES 9
by Grand Master
Grand Master

Re: There was no case in my Hauwei P 20 pro box?

Hi @Darren_mcm

 

If you mean phone case then no unless you purchased one? 

 

Thanks

 




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by
EE Community Support Team

Re: There was no case in my Hauwei P 20 pro box?

Good Morning @Darren_mcm

 

Thanks for coming to the community.

 

As @Northerner has asked, have you purchased a case for your Huawei P20 Pro?

 

Hope to hear back from you soon.

 

Leanne 🙂

by Brilliant Contributor
Brilliant Contributor

Re: There was no case in my Hauwei P 20 pro box?

@Leanne_T There is supposed to be one in the box as far as I can see it’s incuded with it from Huawei 

 

See in the box https://consumer.huawei.com/uk/phones/m/p20-pro/tech-specs/

 

 

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by
EE Community Support Team

Re: There was no case in my Hauwei P 20 pro box?

Thanks @Damienw1

 

This is not showing in the box when bought from us directly.

 

Within Tech Specs it shows what comes in the box from us.

 

Thanks. Leanne Smiley Happy

by Darren_mcm Investigator
Investigator

Re: There was no case in my Hauwei P 20 pro box?

No as there should have been one in the box! How can this be rectified? 

by Darren_mcm Investigator
Investigator

Re: There was no case in my Hauwei P 20 pro box?

Yes there should be one!

by Brilliant Contributor
Brilliant Contributor

Re: There was no case in my Hauwei P 20 pro box?

@Darren_mcm As it’s not showing as in the box on the Ee website I can only assume Ee take these out or order a different version from Huawei without them Smiley Sad

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by Darren_mcm Investigator
Investigator

Re: There was no case in my Hauwei P 20 pro box?

I was on with an agent and they said case would be dispatched within 14 days is this the soloution! This is poor customer service as the huawei should come as described within the phone as factory sealed by huawei not EE! How can this be rectified as I’ve now no case to protect a new phone!

by
EE Community Support Team

Re: There was no case in my Hauwei P 20 pro box?

Hi there @Darren_mcm

 

Thanks for coming back to us.

 

If you speak to our customer service team they will be able to check your account and see what has been ordered.

 

Thanks, Leanne.

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